Do you fix any problem? So long as it’s a problem with a pc or laptop - we fix anything, from a basic error message to a complete system failure. We resolve both software and hardware faults. We repair your pc or laptop both on-line and at our head office using expert technicians. There is nothing we cannot fix! If we are unable to repair the fault on-line then you will be able to arrange for collection of your computer. Not only do we repair faults but we also offer expert technical support on the most common applications. Why would you need to collect my computer? If you have a problem with your pc or laptop that we are unable to repair over the phone or on-line, we shall need to collect it. We are an on-line national repair centre meaning we are able to operate on a very efficient basis therefore offering our clients the best possible deals available for pc & laptop repairs. As we operate from a head office we are unable to visit our customer’s houses or businesses. This approach enables us to keep our fixed costs low and gives us the ability to offer you low cost fixed price single incidents and annual cover. How can you do it for this price? We are so confident in our abilities to resolve pc and laptop problems efficiently that we are prepared to offer our customers both fixed price and annual cover options. We believe we are the most efficient PC & laptop repair service in the UK When can you repair my pc or laptop? On-line support can be offered for annual cover subscribers & single incident customers within a guaranteed 4 working hour response time – usually within the hour. If you would like to make an appointment for one of our technicians to be available to deal with your pc or laptop fault at a specific time please request this either when calling to log the fault or state within the fault description. Should we need to collect your pc or laptop in order for us to complete the repair then this will usually take 2-3 days from date of collection, in some cases this can take longer should we need to order specific components or if we are awaiting a decision. What type of problems can you fix on-line? The majority of common laptop & pc faults are resolvable on-line from Virus & Spyware problems to driver & operating system faults. We are able to run full diagnostics packages to determine hardware & software problems. The times when we may need to collect your pc would be to resolve issues like hardware faults, major operating system repairs & chronic virus infections.
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