Packaging Your PC or Laptop

We know how important it is that your parcel is delivered safely and undamaged. Packing your parcel carefully gets it off to a good start.

These reminders may help you:

Wrap each item in the parcel individually
This takes a little longer, but offers better protection when there’s no movement of contents. Place all items within an inner box and wrap them in bubble wrap.

Protect fragile items on their journey
Expanded polystyrene chips; polythene foam; bubble wrap air cushions or crumpled paper around all items are good cushions against knocks and vibration. All electrical items, where possible, should be packaged in their original retail packaging

Use a strong outer container
A corrugated fibreboard box with a good quality kraft outer wrapping is best. Sub-standard and damaged cartons can cause problems.

Seal the parcel well
Seal all open edges of the parcel with 48mm/50mm-wide plastic or reinforced carton tape on both the top and bottom of your package. Ordinary household adhesive tape isn’t usually strong enough.

Strap and tape for extra protection
For heavier items you will need a strong outer carton, closed with tape. String around boxes is not suitable as this can get caught and cause damage.

Is the carton strong enough?
The table below may help you choose the most suitable carton material. The letters ‘gsm’ are the standard measurement for paper/card thickness. We also recommend an inner cushioning lining of at least 50mm as further protection against damage.

A compensation claim for damage of contents will be deemed invalid if the parcel is inadequately packed or if the inner and outer packaging is not retained for verification.

Addressing and documentation

Clear, accurate addressing
Using the full address and postcode/zip code is essential to ensure correct delivery. The phone number of the recipient is also essential. Include your own address and phone number on the outside and inside of your parcel too, in case there are any queries during transit.

Correctly completed documentation
It is important to make sure that all necessary documentation is fully and accurately completed for all parcels, to avoid any delay in transit. Make sure the address labels are securely attached to the parcel and are clearly visible.

How to ensure safe arrival at our workshop

Following the above instructions will help insure that your PC or laptop repair arrives sAfely.

Before you begin to pack your laptop/ PC make sure that you have all the necessary software disks required and a power adaptor if sending a laptop (we do not need you to send the power cable if you are sending a PC!).

+ Select a strong box that has adequate room for protective wrapping (such as bubble wrap). Do not over fill, allow a small air gap around the finished packaging.

+ Remember to put in the disks and power adaptor (if sending a laptop). Do not place the AC adaptor on top of the laptop as it may cause damage to the screen during transit, place down one side.

Couriers will not cover LCD panels, broken by incorrect packaging.

If a parcel arrives damaged we will inform you before beginning any work. Please take great care to package your PC or laptop sufficiently!!

When you receive your package back from us if there is any damage visible at all on the box, do not sign any documentation and inform us immediately.

Our courier only allows 24hrs for a claim to be logged, after that period they will not put through any complaint to their insurance company.

As an added precaution, we offer enhanced insurance whilst your pc or laptop is in transit.